- FAQs -

• Credit and Debit Cards
• UPI (Unified Payments Interface)
• Net Banking
• Wallets
• International Payments
• Bank Transfers

1. Delivery times depend on your location and the shipping option you select at checkout:
   a. Standard Shipping: Typically takes 5-7 business days.

If you need to cancel or modify your order, please contact us immediately at care@primalite.in. We process orders quickly, so we may only be able to make changes or cancellations if your order has not yet been shipped.

We want you to be 100% satisfied with your purchase. If you're not happy with your item, you may return it within 10 days of receipt for a refund or exchange. Please ensure the product is in its original condition and packaging. To initiate a return, contact our support team at oncare@primalite.in.

Yes, we offer warranty on all of our products. We offer a limited lifetime warranty that covers against manufacturer defects. You can read more about it here –Limited Lifetime Warranty

Once your order has been shipped, you will receive an email with a tracking link. Simply click the link to track your order’s progress. If you have any issues with tracking, feel free to reach out to our customer support.

We apologize for any inconvenience! If your product arrives damaged, please contact us at [your customer service email] within 7 days of receiving your order. Kindly provide photos of the damage, and we’ll arrange a replacement or refund as soon as possible.

Currently, we operate exclusively online, and we do not have a physical store.